Refund and Returns Policy

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Overview

Book purchases are non-refundable.

Additional non-returnable items:

Digital Products
Downloads

To complete your return, we require a receipt or proof of purchase. Return the item to our store 8949 E. Washington St Unit D5 Indianapolis IN 46219

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Cancellations and Terms for Services:

Payments made for services rendered are non-refundable. Once services are issued, if there arises an issue, we will work to resolve all issues. Should compensation be determined by KLE the compensation would be no more than 25% of the invoice paid. Payments made for services to be rendered, can be transferred or used as a credit to other services or refunded minus scheduling fees where applicable. Refunds can only be considered for purchases made within 2 business days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@klepub.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@klepub.com and send your item to: 8949 E Washington St Unit D5 Indianapolis In 46219.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 8949 E Washington St Unit D5 Indianapolis IN 46219

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.